Over the weekend I installed Lotus Traveler on our mail server. The install was quick and easy and I had Traveler setup on my iPhone 3GS (running iOS4) within minutes. I then decided to fire up the install URL on my iPad and ran into a problem. Every time I selected "Apple" as my target device I was presented with a screen that contained the correct provisioning profile however there was nothing I could do with it.

I then turned to Twitter and asked threw it out there to my followers. I tried all of the suggestions and no luck. Then Mr. David Leedy called me at home and gave me some tips. One of his tips led me to the solution. David suggested that I remove any and all iPad apps that worked with "files" of which I had several. After deleting these apps from the iPad I pointed Safari at http://myserver/servlet/travler and bammo! Traveler installed and Bruce was now a happy Traveler iPad user.

The apps that I orginally removed were then re-installed and worked just fine.

Hope this quick tip helps some of you out should you decide to install Traveler on your iPad which I highly recommend. Again, many thanks to Mr. Leedy for his assistance.

Comment posted by Declan Lynch07/20/2010 01:47:43 PM
Homepage: http://www.qtzar.com

Do you know which app was causing the issue. I have a list of a few apps that are known to cause problems.

I've noticed that it's only apps that can read XML files and as the .mobileConfig is an XML file this is where the issue stems from.

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Comment posted by DannyChris08/15/2010 01:38:54 PM

Bruce -
You wrote; "...David suggested that I remove any and all iPad apps that worked with "files... " Where do I look on the iPad to find out which App has a file installed on the device. Here is another question that I have- Can I setup an iPad for someone who is presently outside of the office by sending them the provisioning profile (.mobileconfig) file as an attachment and having them open the profile, save it to the iPad and then have them connect and begin reading their email ?

Thanks.

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